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Frequently Asked Questions
Please see below for answers to common questions from customers
FAQ
Why Choose ISpy for Head Lice Treatment?
What Sets ISpy Apart?
Unique Approach to Lice Eggs
Traditional treatments often miss the primary culprit – tiny, hard-to-see lice eggs. Visual inspections alone have only a 20% success rate, meaning 80% of the eggs are overlooked and hatch into more lice.
Innovative Solution
ISpy NitKits, created by a resourceful kiwi mum, contain Glo-Powder that makes lice eggs glow under UV light. This makes it easy to spot and remove them, significantly reducing the chances of reinfection.
Comprehensive Treatment
Our lice lotion not only targets live lice but also leaves an active ingredient on the hair after washing to keep working, ensuring a thorough treatment.
Fun and Educational
We transform treatment into a fun, science-based activity. Families can enjoy learning about luminescence while effectively solving the problem of head lice.
Our Commitment
We are dedicated to education, making a positive impact, and destigmatizing head lice. We continually gather and share the latest research on Pediculus humanus capitis with our partners in New Zealand.
How does ISpy Glo-powder work?
Our ISpy Glo-powder is specially formulated to adhere to nit eggs and fluoresce under UV light for easy detection.
Can I buy NitKits in stores?
NitKits are currently available via our online store, local schools and pharmacies. We always love to hear from any pharmacies and schools who are interested in stocking the products on consignment or purchase accounts.
Could ISpy Glo-powder harm my child’s head?
While ISpy Glo-powder is non-toxic, we recommend the following cautions:
Always read the label and use only as directed. Keep out of reach of children. For external use only.
Avoid contact with face and eyes. If contact does occur, flush with water. If irritation occurs discontinue use. Do not inhale.
Not designed for regular daily usage. Not intended for children under 2 years of age.
What is ISpy Glo-powder made of?
ISpyNits Glo-powder is a propriatory blend of ingredients designed to a) bind fast to and b) amplify the natural bioluminesce of the amino acids found in lice eggs so they can be seen with the naked eye.
ISpy Glo-powder is non-toxic. The ingredients in ISpy Glo-powder are naturally occurring, however because they don’t come from living organisms they are classified as inorganic and formed after mineral calcination.
Where are NitKits made?
The Glo-Powder is made in New Zealand from a combination of overseas and local ingredients. All our kits are hand packed by the wonderful team at Altus Enterprises
Shipping questions
What does URGENT delivery mean?
We understand getting your NitKit out to you as fast as possible is super important, so we use Post Haste’s URGENT courier delivery service
This is an 'overnight by end of next working day’ courier service, so assuming your order is placed with us before 4pm you should get it the next day (including Saturdays). However, as we all know, rural deliveries can take a bit longer. A Track and Trace link is included on your confirmation email, so you can keep an eye on your delivery as it makes its way to you.
No signature is required – the courier will leave the NitKit for you at your place if you're not in
Still have questions?
We're happy to help! Please email us at
hello@ispynits.co.nz